Yes. Our Trade Portal is designed for interior designers and architects, making specifying quick and simple.
We offer a 24-month warranty from the date of delivery.
Our lead times vary, as most of our products are made to order for your project. However, lead times may occasionally be affected by external factors out of our control. We also keep a range of products in stock for shorter lead times. Please get in touch before ordering to confirm availability.
Yes, we welcome custom commissions and adjustments to our designs. Many of our products can be Chrome or Nickel plated, or powdercoated in custom colours. Please note that this process may affect lead times and pricing. Contact us to discuss your requirements.
All fixed luminaires (pendant and wall lights) must be installed by a licensed electrician.
This is found on each of our product pages in the specifications section.
Yes, all of our products are dimmable. Please consult your electrician to ensure compatibility.
Our fixed-luminaire LED products use LEDs rated for 50,000 hours (equivalent to 20 years of use at 6 hours per day).
We do not offer refunds for change-of-mind purchases. However, we stand by our craftsmanship and comply with New Zealand consumer law, offering refunds or exchanges for products that are not fit for purpose. Return shipping costs are the responsibility of the original purchaser.
All of our lights undergo strict quality control and are tested before dispatch.
Please check the installation guide provided with your fixture to ensure each step has been completed correctly.
Here’s a quick troubleshooting checklist:
1. Ensure the driver settings and dip switches are correctly set.
2. Check all wiring connections and ensure polarity is correct.
3. Confirm that power is reaching the fixture from the driver.
4. Check that your low voltage light has not been wired directly to 240V.
If you still need assistance, please contact us.
Check that the fixture is wired to the SEC output from the driver. If further assistance is needed, reach out to our Product Support Team.
They can contact us directly for troubleshooting at 1300 568 369.
Brass is a natural material that will develop a patina over time. We recommend:
1. Ensuring installers wear clean cotton gloves when handling the light.
2. Using the supplied microfiber cloth to gently buff away dust or small marks.
Our brass is wax-sealed to slow the aging process, but environmental factors like humidity, coastal air, and skin oils will naturally affect patina development.
For Natural Brass, lightly scuff the surface with ‘0000’ steel wool (available at hardware stores). Be aware that this will brighten the brass in that area.
To reduce waste, we prioritise repairs whenever possible. We stock spare parts and aim to return repaired products within 7-10 days. Please contact us for a warranty claim form.
All orders are dispatched from our Melbourne warehouse via DHL, FedEx, or AusPost. Due to the high value of our products, a signature is required upon delivery. We do not recommend shipping directly to building sites.
Note: if your order is bespoke, or is in a Whiskey or Midnight Brass finish, your order will be dispatched from our Christchurch, New Zealand studio.
Our products and components are made in New Zealand, China, and the UK. We personally visit our manufacturing partners where possible and ensure the highest quality standards are maintained.
